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Salesforce Launches Agentforce for Partner Community to Boost AI Adoption and Support

Salesforce

Business Honor
31 July, 2025

Agentforce helps Salesforce partners automate requests, drive AI adoption, and streamline workflows globally.

Salesforce has launched Agentforce for the Partner Community, an innovative AI-driven tool designed to enhance support for its partner ecosystem. It was launched in March 2025, Agentforce offers 24/7 conversational support to Salesforce partners by delivering instant answers to technical queries, automating requests, and enabling partners to drive AI adoption for their customers. Since its release, Agentforce for Partner Community has handled over 19,000 requests and currently boasts 120,000 monthly active users engaging with the app. The AI agent gives tailored responses by accessing Salesforce's CRM data on Data Cloud, giving suggested insights based on a partner's program level, scorecard data, and certifications.

The platform also streamlines processes such as Trial Org extensions, enabling partners to rapidly submit requests and obtain correct, prompt responses. This functionality assists in simplifying workflows, enhancing efficiency, and minimizing response times. Salesforce's own adoption of Agentforce has already demonstrated major success, with more than 1 million customer interactions managed since October 2024. The software has automated more than 84% of customer questions directly, enhancing service speed and minimizing the need for human escalation. Outside of support, Salesforce utilizes Agentforce to develop sales leads, train employees, and enable automation of communication throughout its platforms.

The release of Agentforce for Partner Community is part of Salesforce's overall goal to drive the AI revolution. As increasing numbers of businesses look to AI-based solutions, Salesforce partners play a critical role in enabling customers to execute AI initiatives. Through tools such as Agentforce, Salesforce is equipping partners to offer advanced AI solutions and digital labor services. In the Middle East, Salesforce regards Agentforce as a game-changer, particularly with the UAE and Saudi Arabia investing heavily in AI. Regional partners now have the means to drive AI adoption and lead in the agentic AI revolution.