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Microsoft Launches Autonomous AI Agents, Competing with Salesforce

Salesforce

McKinsey, AI assistants, Integration, Productivity

Business Honor
22 October, 2024

Microsoft will allow enterprises to create autonomous AI agents, intensifying competition with Salesforce

Microsoft is to let enterprises build their own autonomous AI agents from next month, continuing to step on the gas in the battle with Salesforce. While talking to attendees at London's 'AI Tour' event the tech giant revealed that organizations will soon be able to do so with Copilot Studio, its platform for customizing AI assistants.

These AI agents, which previously were in private preview, are going to enter public preview next month thus making it possible for more organizations to build their own autonomous agents. Virtual workers can do various things on their own and mark a great step of evolution from the traditional chat interface.

During the event, Jared Spataro, corporate vice president of modern work and business applications at Microsoft, demonstrated an AI agent developed by the McKinsey consulting firm. It could read emails, trace their history, match content to industry standards, and point out who should respond-all this without programming languages. McKinsey reported that using this AI agent could reduce lead time by as much as 90%.

Despite this, Salesforce recently introduced its platform named Agentforce, where such a matter would be in the hands of enterprises to design their AI agents. According to her, Salesforce's CEO for U.K and Ireland, Zahra Bahrololoumi, criticized Microsoft's copilot model for being a concept which lacked integration with the customer data.

In a related development, Microsoft has announced it had struck a five-year deal with the United Kingdom government allowing public sector organizations to use its artificial intelligence tools, including Microsoft 365 and the Azure cloud platform. The partnership is to improve productivity and AI capabilities across the services.