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Infosys partners with LIC to enhance digital transformation capabilities

Digital Transformation

Business Honor
16 January, 2025

Infosys partners with LIC to accelerate digital transformation through AI-driven platform under DIVE initiative.

Infosys has collaborated with Life Insurance Corporation of India (LIC) to drive its digital transformation through a strategic program called DIVE (Digital Innovation and Value Enhancement). The partnership will develop a next-generation digital platform to provide end-to-end omnichannel engagement and hyper-personalized, data-driven experiences for LIC's customers, agents, and employees.

Infosys was selected because of its established history of handling large-scale digital transformation projects, especially in the banking, financial, and insurance industries. Infosys will offer LIC end-to-end system integration services under this project with the help of AI technologies from Infosys Topaz and DevSecOps from Infosys Cobalt. The technologies will play a key role in automating the processes of the platform and enhancing overall business efficiency.

Infosys Cobalt is a cloud platform and set of services that will support driving digital adoption, and Infosys Topaz enhances these features by adding AI-powered features so LIC stays ahead of the technology curve. Infosys will also see to it that the infrastructure to drive the digital transformation is established, with regular monitoring and maintenance to keep it at top performance.

NextGen platform will support LIC to meet its DIVE objectives by facilitating best-in-class digital offerings for stakeholders, customers, intermediaries, and marketers. The platform will also support integration with the FinTech players and bancassurance partners and facilitate flexibility and scalability.

Siddhartha Mohanty, MD and CEO, LIC, reaffirmed that the tie-up with Infosys is an important milestone on the path of operational strength and providing personalized experiences to LIC's millions of policyholders. Salil Parekh, MD and CEO, Infosys, was sure that the tie-up would propel LIC's customer engagement, operational efficiency, and market sensitivity, setting up the organization for long-term success in the digital era.