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Recognition highlights SAP's commitment to innovative customer support solutions.
SAP has won the 2024 Best care Websites Award from the Association of Support Professionals (ASP), demonstrating once again how excellent their digital customer care experience is. As a result of the success of its AI-driven services that have been added to its SAP for Me platform to optimize business
value for clients, SAP has now won this prestigious award twice since 2018.
The ASP is an international organization dedicated to customer support professionals, and it has evaluated support websites for over 20 years. SAP's Customer Support & Cloud Lifecycle Management team along with its Corporate Processes & Information Technology (CPIT) teams, are proud to have
secured this accolade by building upon their previous award-winning SAP Support Portal.
SAP for Me has been designed as a centralized hub for information about SAP solutions, integrating new features aimed at self-service and AI-enhanced search capabilities. These improvements contribute to user-friendly navigation and functional dashboards, fostering effective post-sale communication.
Dr. Benjamin Blau, SAP's Chief Process & Information Officer, acknowledged the critical role of the CPIT teams in developing SAP for Me, stating that their efforts have enabled seamless integration and high performance. Stefan Steinle, EVP and Head of Customer Support, noted that customer needs drive the
evolution of SAP support, emphasizing the value of predictive support and real-time channels enhanced by AI.
Looking ahead, both executives expressed optimism about the future of SAP for Me, with plans to enhance features related to contracts, billing, and system management while utilizing emerging technologies like machine learning and predictive analytics. These advancements aim to further personalize the customer experience and proactively address potential issues.
Wednesday, April 01, 2026
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