“Beneva redefines the concept of putting people first by prioritizing their projects, peace of mind, and the communities they belong to and is committed to supporting these aspects and providing assistance whenever needed.”

Insurance coverage can be extremely challenging for both individuals and organizations. People may run into protection gaps or difficult claims procedures that frustrate and delay them. Due to administrative difficulties and a lack of available plan options, employers find it difficult to offer competitive and affordable group benefits. Accessing specialist insurance options that satisfy their particular health and retirement requirements might be difficult for seniors and retirees. This is where Beneva comes into play.

Beneva is an insurance company that prioritizes care, accessibility, and long-term well-being in its mission to serve individuals, families, and communities.  Its strategy is based on reciprocal assistance and a dedication to providing solutions that safeguard the most important things. Beneva strives to give those it serves a more sustainable, inclusive, and human experience, from frontline personnel to leadership.

Insurance Services by Beneva

Group Insurance Claims

Beneva provides a secure Client Centre and mobile app where plan members can submit most group insurance claims online. This service allows for quick reimbursements and lets users track their claims, check benefit balances, and access their insurance card. Members can use Insurance Card Usage, directly at pharmacies, dental clinics, and other providers to have claims processed at the point of service. Digital versions of the card are available through the Client Centre or mobile app.

For emergencies abroad, Beneva offers 24/7 travel insurance support. Plan members are advised to contact the assistance service before incurring costs. This ensures that eligible expenses are covered and the claims process is properly followed. Original invoices, medical documentation, and proof of payment must be collected and submitted with the claim form.

Employees arriving from outside the country have access to a specialized product offering medical assistance through AXA Assistance Insurance for Inpatriates. Support is available 24/7, and claims or inquiries can be made by phone or through a dedicated form. For disability insurance, Beneva provides step-by-step guidance to help plan members complete their application efficiently. Claims can be submitted online, and members are encouraged to retain original documentation for verification purposes.

Car and Recreational Vehicle

Beneva allows insured members to file claims through Claim Type Selection for various types of vehicle-related incidents, including collision, fire, theft, vandalism, glass breakage, and recreational vehicle damage. Each category follows a structured claims process. Online claims submission is possible via the Beneva mobile app or the Client Center. The procedure is intended to be straightforward and effective. Members who prefer direct assistance can contact Beneva’s claims support team by phone at any time, 24/7, through Step-by-Step Claim Filing

When reporting a claim, members are asked to provide details such as the time and location of the incident for Information required for a Claim, the vehicle involved a description of of the occasion, as well as a point of contact for any follow-up. Repair Payments by Depending on the policy and the repair provider chosen, Beneva will either pay the repair shop directly or reimburse the member by cheque or direct deposit after the repairs are completed. Members can track the status of their claim at any time via the Client Centre or mobile app with their Claim Tracking.

All decisions, updates, and relevant information are accessible in one place. In recognition of the emotional toll accidents can have, Beneva offers psychological support to insured individuals following an accident or loss. This service is provided at no cost and is available to help individuals process and manage trauma related to their experience.

Home Insurance

In order to help policyholders at every stage of the claims procedure, Beneva provides thorough and encouraging home insurance claim services. Beneva guarantees that customers have access to definite instructions and 24 hour support, regardless of whether the damage was caused by fire, water, theft, vandalism, or another cause. Homeowners who have water damage which is a major reason for house insurance claims are given complete guidance on how to reduce the damage, such as how to turn off the main water valve, store damaged property and call cleaning professionals. Importantly, the business informs customers that plumbing repair expenses are not covered, even though emergency cleanup may be compensated.

Policyholders are advised to call Beneva directly when submitting a claim and knowledgeable agents will assist them with the reporting procedure. After that, a claims adjuster is tasked with assessing the damage and, if necessary, recommending trustworthy contractors. Through the online Client Centre, this centralizes all pertinent claim information, such as the settlement amount and claims history clients can also upload a complete inventory of damaged items.

Beneva understands the emotional toll that loss or damage may have in addition to providing logistical and financial support. The organization shows a complete approach to care by providing its insured clients with free psychological support. Whether it's short-term assistance, long-term rehabilitation, or mental health, Beneva is dedicated to being a trustworthy partner for its policyholders during difficult times. Beneva simplifies the claims process and gives homeowners who are facing unexpected difficulties peace of mind by offering them access to online resources, committed claims specialists and helpful advice.

About Jean-François Chalifoux

Jean-François Chalifoux is the CEO and President of Beneva. Mr. Jean-François Chalifoux led SSQ Insurance for five years prior to Beneva. With more than 2,000 employees, $13 billion in assets under management, and $2.5 billion in consolidated insurance premiums, SSQ Insurance was one of Canada's biggest insurance companies under his direction.

Having held multiple senior positions at significant Canadian insurance companies, Jean-François Chalifoux has a wealth of general and personal insurance knowledge.  He is a graduate of the Queen's Executive Development Program and a Fellow of the Casualty Actuarial Society and the Canadian Institute of Actuaries.  Additionally, he graduated from Université Laval with a Bachelor of Science in actuarial sciences.

He along with Jean St-Gelais, the chair of the board at Beneva, were both named the 2020 Financial Personality of the Year by Finance et Investissement in 2021. Jean-François values his family life and is a father to three sons in addition to his professional achievements.

“Beneva is dedicated to being there for clients so they can focus on what matters most. This company believes insurance should be straightforward and reliable when it is needed the most.”