Business Honor: Wakefield Council Appoints Bellrock Group

Wakefield Council Appoints Bellrock Group to Transform 1,600-Property Estate

Smart Infrastructure

Bellrock will implement a data-driven facilities management model, helping Wakefield Council modernize operations, improve asset performance, and optimize management across its 1,600-property estate.

Wakefield Council appointed Bellrock Group under a three-year contract
Bellrock will oversee Hard FM services across 1,600 properties
Concerto SaaS platform will centralize estate and asset management
Wiggledesk and Symphony models will improve workspace and building performance
Bellrock will help develop the Council's long-term FM operating model and procurement strategy

Wakefield Council has appointed Bellrock Group for the execution of a facilities management transformation programme in relation to its portfolio of 1,600 properties in a new partnership spanning over three years. This partnership sees the implementation of Bellrock Group’s “Integrator” Facilities Management (FM) framework as an alternative to the conventional outsourcing system that has been replaced by a more data- and results-oriented process.

The partnership was signed on April 1 and is being implemented in phases through Bellrock Group’s Intelligent Asset Care branch. Working as the Integrator, Bellrock will coordinate the Hard FM services through the combination of technology, assets and independent governance and in-house and external service provider teams.

A key part of the Wakefield Council facilities management transformation is the deployment of Bellrock's proprietary technology. Specifically, Bellrock will deploy its Concerto Single State SaaS platform to give a complete overview of the properties managed by the Council. An asset and fabric condition survey will help to establish the current performance level, and Bellrock's Symphony management model will first be introduced to Wakefield One and then rolled out to the entire estate.

Another element of the partnership with Bellrock will involve deploying the Wiggledesk platform for managing 35 meeting rooms. Apart from implementing the technology solutions mentioned above, Bellrock will also be involved in designing the future FM operating model for the Council. This will include procuring facilities management providers for the future.

Mark Tyson, the Managing Director at Bellrock, has stated that the Integrator concept is a way through which local government can make informed decisions based on estate intelligence and not based on assumption. According to Jane Brown, the Service Director for Property, Facilities and Health and Safety at Wakefield Council, the partnership will enhance the Council’s capability in resource allocation, enhance building performance and make better decisions.

The Bellrock Group facilities management contract represents the increased use of digital asset management and integrated FM solutions among public sector entities. Business Honor believes data-driven facilities management enables public sector organizations to improve asset performance, optimize operations, and build more resilient infrastructure.

Frequently Asked Questions

Wakefield Council appointed Bellrock Group to modernize facilities management through a data-driven Integrator model across its 1,600-property estate.

It is a technology-led approach that combines data, asset management, supplier oversight, and operational expertise to improve facilities management performance.

Bellrock will deploy the Concerto SaaS platform, Symphony management model, Asset Condition Surveys, and the Wiggledesk workspace management solution.

The partnership covers approximately 1,600 Wakefield Council properties.

The initiative aims to improve asset performance, optimize resource allocation, strengthen procurement, and deliver more efficient public sector estate management.