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SECURITY Bank Forms Partnership with WIZ.AI to Advance Digital Banking Solutions

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Security Bank Partners WIZ.AI for Digital Banking!

Business Honor
29 December, 2025

Collaboration aims to enhance customer engagement and operational efficiency through AI-powered voice automation and intelligent solutions.

SECURITY Bank signed a partnership agreement with WIZ.AI, a tech firm based in Southeast Asia that specializes in providing AI based voice automation solutions, to help advance its digital transformation plans and increase customer experience with the use of AI-powered conversational technologies. This strategic alliance marks a significant step towards delivering on SECURITY's commitment to enhancing operational excellence through the deployment of intelligent automation across multiple touchpoints, including revenue collection. By utilizing the advanced capabilities of WIZ.AI's natural language processing (NLP) and voice-enabled software, the bank aims to drive improved efficiency, accuracy, and responsiveness.

The initiative is intended to provide a more personalized experience for customers, consistent with the SECURITY Bank's mission of "BetterBanking". According to Balaji Vijayan, Senior Vice President and Head of Retail and Business Banking Risk Management at SECURITY Bank, the objective of SECURITY Bank is to fully understand the needs of its customers and supply them with products and services that provide a real impact on their interaction with the bank.

Jianfeng Lu, the Founder and CEO of WIZ.AI., said that this partnership highlights the company's commitment to a "local-first" approach in all of its work, and it is excited to work with SECURITY Bank to utilize the cutting-edge voice automation technology based upon advanced Large Language Models (LLMs) to deliver culturally relevant ways of communicating with customers. It is anticipated that this initiative will create new standards for the banking industry in the Philippines as it relates to intelligent customer engagement.

This initiative is an essential part of the continued evolution of SECURITY Bank's transformation to a digital-first bank by employing a data-driven strategy and the responsible use of technology in all areas of decision-making to enhance customer engagement and still be a competitive leader in the rapidly changing financial services industry, while providing the best possible experience to customers.