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Citrix Launches Aidrien: AI Assistant to Transform IT Operations and Support

Citrix

Business Honor
15 December, 2025

The new AI operations assistant simplifies issue resolution and enhances user satisfaction while optimizing resources for IT teams.

Citrix launched Citrix Aidrien, a new AI Operations Assistant, to aid businesses to secure their workspaces and operations. The AI Operations Agent aims to aid organizations in eliminating accidental burdens on IT teams who must work through repetitive mundane quests that are consuming time and money, preventing them from executing on priority strategic initiatives. In the words of John-David Lovelock, the Distinguished VP Analyst at Gartner, "CIOs' budgets will continue to rise, but a lot of that budget will just accumulate additional costs for recurring expenses." According to BCG, a shift is causing IT investments to move from traditional operations to AI and cloud based investments, creating a large opportunity to use capital in the most economically prudent manner.

It's predicted that by 2025, two-thirds of IT budgets will be spent on maintaining ongoing business processes. To address this issue, Citrix Aidrien offers users the ability to streamline the management of their IT operations by providing contextual guidance on a real-time basis. Citrix Aidrien will utilize both Citrix's official product documentation as well as each individual organization's unique business environment to give them actionable recommendations.

To maximize system availability and reduce request volume, Citrix Aidrien gives IT departments an avenue to quickly resolve issues and ensure systems are operating at peak performance. Companies can increase capacity by using Citrix Aidrien to leverage institutional knowledge, transforming that knowledge into actionable insights and enhancing their operational capability while demonstrating their commitment to securing access to applications in a digital world.