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Walmart CEO Teases the Future of Retail with AI-Powered Shopping

Retail

Business Honor
24 November, 2025

Earlier this week, Target's next CEO has shared his priorities and plan for revamping the US retail Bellwether.

The next day, Walmart's next chief unveiled their plan, with the distinction being John Furner has inherited an Omni channel company that just produced one more strong quarter. In its most recent quarterly business earnings report, Walmart said its revenues were up 5.8% to $179.5 billion, and that global e-commerce grew 27%. McMillon explained “We've gotten so much better with technology that we have the ability to execute a vision that will be multimodal, more personalized, understand context, and it will help people save time and have more fun shopping. In addition, I think when we put all those things together, it will be a very important growth aspect or channel for us. It will not be the only one.”

He added, “We say omnichannel these days, and I think people frequently think of just stores and e-commerce, but social commerce and all kinds of forms of shopping are happening today. We are adopting AI in its various forms across the company. Take software development for example. When AI is used for software development, more than 40% of the new code is either AI-generated or AI assisted. We're helping our associates build the skills they will need to thrive in an AI powered workplace through things like embracing OpenAI certifications and rolling out ChatGPT enterprise licenses.”

As of now, just under one-third of Walmart's business is online; with head of the company Doug McMillon explaining that, the speed of delivery is a key element of this growth. In Q3, 35% of digital orders were delivered from stores in less than three hours. With Walmart's curiosity around AI now established, the company is then developing an e-commerce experience that will be increasingly individualized, relevant, and multi-modal with voice, text, image, and video to create a more conversational experience. The company even ties to work with OpenAI so customers can shop at Walmart through ChatGPT.