The Burnie Group is a management consulting firm focused on helping organizations achieves more premium performance through innovative strategies, process excellence, and cutting-edge technology. Through partnerships with clients, the Burnie Group transforms businesses with tailored solutions that deliver significant impactful results. Their company approach involves rigorous analysis of client needs, increased focus on stakeholder engagement, and the design of end-to-end solutions that help improve operations.

The firm has over 100 top-tier consultants with vast expertise across various sectors, such as workforce management, automation, contact center operations, and digital transformations. What distinguishes the Burnie Group from other consulting firms is that they both design and implement solutions; what's delivered is what has been designed to ensure that transformative technologies are seamlessly executed and integrated. Their business model is very flexible, so it supports faster delivery at a lower cost. This makes them an ideal partner for organizations seeking rapid and sustainable growth.

Services offered by Burnie Group

Financial Services

Burnie Group is a full-service consulting firm to the financial services and banking industry that helps clients flourish through improved performance in an increasingly complex operating environment by unlocking overall efficiency through technology-driven solutions. Their team of experts partners with clients to assess needs, craft tailored strategies, and implement cutting-edge solutions designed to drive growth, optimize operations, and enhance customer experiences.

Burnie Group brings services in strategy consulting, IT strategy, workforce management, robotic process automation (RPA), and benchmarking. They develop strategies for growth and operations, design lean IT infrastructures, and build workforce solutions focused on performance and engagement. The Group's RPA solutions cater to automating account management and collections processes, which leads to efficiencies and reduced operational costs. In addition, Burnie Group offers a benchmarking program that would help track clients against their industry peers, highlight areas for improvement, and enhance the customer experience. By combining innovative solutions, Burnie Group enables financial services and banking organizations to stay competitive, scalable, and efficient in today's fast-evolving marketplace.

Insurance

Burnie Group helps insurers align their strategy to achieve operational effectiveness, customer-centricity, and overall efficiency in today's fast-changing market. Their services address key trends like increased competition, growing pressure from regulators, and evolving customer preferences. Burnie Group's insurance consulting arm provides a holistic range of solutions to help position insurers ahead in the competition.

 Their areas of expertise are strategy and planning, organizational performance, optimization of sales and distribution, and operational efficiency. Burnie Group works with insurers to develop actionable, flexible strategies that enable strategic business operations. They design target operating models, define KPIs, and identify capability gaps that help create organizational improvement. Burnie Group also focuses on optimizing sales channels and improving customer and broker experiences through digital and omnichannel strategies. It leverages intelligent automation, AI, and data strategies to increase efficiency reduce costs, and drive productivity, ensuring the insurer is more productive, which will better serve policyholders and stakeholders while being competitive.

Retail

Burnie Group assists retailers in formulating sustainable growth strategies and improving operational efficiency in a rapidly changing industry. Deeply knowledgeable about changing technologies, shifting consumer expectations, and market competition, Burnie Group collaborates with retail clients to create technology-based innovative retail solutions.

Their services include strategy consulting, where they work closely with clients to craft tailored strategies for growth and profitability, based on customer needs, competitive actions, and industry trends. Burnie Group IT strategy experts help retailers design robust, customer-centric IT solutions that support business operations and enable digital transformation. Additionally, Burnie Group's workforce management solutions focus on achieving maximum team potential by employing high technologies, employee engagement programs, and resource planning. Robotic process automation is also utilized to streamline processes and drive transaction speeds and reduce errors. Benchmarking is practiced by Burnie Group as a tool to measure the performance of a retailer against industry peers for improvement in customer experiences and for continuous improvement.

David Burnie - Principal and Founder

David Burnie is the Principal and Founder of Burnie Group, established in 2011 to help organizations transform their operations. Under his helm, Burnie Group is among the most rapidly growing management consulting companies in Canada. His background boasts eight years at McKinsey & Company where he led North American Operations and Retail practices. Other senior roles that Mr. David has been a part of are in Grocery Gateway and Procter & Gamble. David's expertise includes corporate strategy, Lean process redesign, workforce management, and transformational change across the industries of banking, insurance, and retail. David holds an MBA degree from the London Business School and Honours Business Administration from Western University.

“Burnie Group partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.”