In a world where technology is at the heart of every business operation, RoundAssist emerges as a trusted partner, helping North American companies optimize their workflows, elevate customer experiences, and reduce operational costs. Headquartered in Toronto, Canada, RoundAssist delivers high-quality outsourcing services that businesses can depend on 24/7.

With a clear mission “to be trusted by each of our customers as a high-value and seamless part of their business,” RoundAssist is revolutionizing how companies approach outsourcing, offering a harmonious blend of quality, availability, transparency, and cost-efficiency.

At the core of RoundAssist’s success is its CEO, Remus Lechintan, a seasoned professional with over two decades of expertise in the services and IT sectors. Remus brings a results-driven approach, fostering an environment of innovation, excellence, and growth.

Lechintan’s leadership style is a masterclass in balance: he combines strategic thinking with empathetic leadership, building meaningful relationships with clients and his team. Under his guidance, RoundAssist has become synonymous with reliability and quality, garnering trust across diverse industries.

What Sets RoundAssist Apart

The outsourcing industry is competitive, but RoundAssist stands out by delivering exceptional value through its unique approach. Here’s how the company sets itself apart:

1. Commitment to Quality

RoundAssist operates as an extension of its clients' teams. Its highly educated professionals possess impeccable written and spoken English skills, ensuring seamless communication. Whether working on digital formats or delivering customer-facing solutions, the team maintains rigorous standards, driven by a disciplined Quality Assurance (QA) process that guarantees consistency.

2. Unmatched Availability

In a globalized business environment, 24/7 availability is not just a luxury—it’s a necessity. RoundAssist ensures its clients’ operations never pause by offering around-the-clock support. With a dedicated phone line and email access for urgent matters, businesses can rely on immediate responses from an experienced team, regardless of the time of day.

3. Transparent Processes

Transparency builds trust, and RoundAssist ensures complete visibility for its clients. From task allocation and timelines to regular updates and detailed reporting of worked hours, clients are always in the loop. This culture of openness enhances collaboration and aligns efforts toward shared goals.

4. Cost-Effective Solutions

In-house teams can be expensive, especially when full-time staff isn’t required year-round. RoundAssist offers highly competitive rates—approximately 50% lower than traditional in-house options. The company’s shared service model allows clients to pay only for the resources they use, making it a cost-effective yet impactful choice.

Comprehensive Services Tailored to Your Needs

RoundAssist’s portfolio of services is designed to cater to the diverse needs of businesses, ensuring they stay competitive and agile in an ever-evolving market.

Customer Support

Every customer interaction is an opportunity to build trust and loyalty. RoundAssist provides efficient help desk services via voice or email, addressing inquiries with pre-made templates and customized responses. By prioritizing speed and accuracy, RoundAssist enhances the customer experience.

Technical Support

Technology can be unpredictable, but RoundAssist’s expert agents are ready to tackle any technical challenges. Equipped with specialized qualifications, these agents resolve complex issues with professionalism, ensuring minimal disruption to the client’s operations.

Sales Support

More than just answering queries, RoundAssist’s sales support agents are trained to guide customers through their buying journeys. By engaging in meaningful conversations and understanding customer needs, they contribute to driving conversions and increasing revenue.

Key Advantages of Partnering with RoundAssist

The company’s suite of offerings goes beyond traditional outsourcing. It prioritizes excellence across several key areas:

• English Proficiency: Exceptional written and spoken English ensures clear and effective communication.

• 24/7 Support: RoundAssist keeps your business operational around the clock, providing a seamless experience for your customers.

• Shared Services Model: Only pay for the resources you need, offering unparalleled flexibility.

• Multi-Channel Support: Whether via phone, email, or chat, RoundAssist adapts to your customers’ preferences.

• Continuous Quality Assurance: With ongoing tracking, analysis, and refinement, RoundAssist consistently improves how it serves clients and their customers.

A People-First Approach

At RoundAssist, the team isn’t just a workforce—it’s a community of specialists passionate about delivering excellence. The company’s global network of experienced agents specializes in various types of support, ensuring that each client’s needs are met with precision.

By working closely with clients, the team develops bespoke scripts, undergoes thorough training, and dives into action seamlessly. This collaborative approach ensures that RoundAssist integrates smoothly into the client’s operations, embodying the company’s philosophy of being a seamless extension of its customers’ businesses.

Empowering Businesses Across North America

RoundAssist has built a reputation as a trusted partner for businesses across North America. The company’s commitment to understanding its clients’ unique challenges and delivering tailored solutions has earned it long-lasting relationships and a growing client base.

As companies face increasing demands for efficiency and customer satisfaction, RoundAssist provides the expertise and resources to help them stay ahead. From optimizing customer interactions to resolving complex technical issues, RoundAssist is redefining what it means to be a reliable outsourcing partner.

The Road Ahead

Looking to the future, RoundAssist remains committed to innovation and growth. Under Remus Lechintan’s leadership, the company aims to expand its offerings, adopt cutting-edge technologies, and deepen its impact across industries.

As businesses continue to navigate the complexities of a digital-first world, RoundAssist will be there to provide the expertise, flexibility, and reliability they need to thrive.

In Closing

Outsourcing has become an essential strategy for businesses aiming to stay competitive in a rapidly evolving marketplace. With RoundAssist, companies can trust that their data, customers, transactions, and code are in safe hands.

Backed by a strong mission, a talented team, and a visionary leader, RoundAssist is more than just a service provider—it’s a partner in success. For businesses seeking a seamless, high-value extension of their operations, RoundAssist is the answer.

Remus Lechintan, CEO

“Technology can be unpredictable, but RoundAssist’s expert agents are ready to tackle any technical challenges.”