intlx Solutions is a fast-growing provider of business technology solutions, IT consulting, and cloud communications that work with organizations to simplify operations, increase security, and stay competitive in an ever-changing digital marketplace. Strongly engineering-focused and technically innovative, the company provides tailored, value-added services to match the complex requirements of both enterprise and SMB clients across various industries. intlx Solutions provides an all-inclusive suite of solutions to enable the modern business. Its unified communications platforms ensure seamless collaboration across teams and channels, and robust infrastructure solutions lay secure, scalable foundations. Security services incorporate proactive, zero-trust measures fully aligned with SOC 2 compliance. Complementing these, the company's managed services and expert consulting support enable organizations to optimize, scale, and manage their IT environments efficiently. Innovation and expertise continue to drive intlx Solutions' delivery of solutions that power, protect, and connect businesses for the future.

What intlx solutions Does

Communications Services

intlx Solutions offers full-service communications solutions for efficiency, connectivity, and customer engagement. As an Avaya Diamond Support Partner, this company provides 24/7 monitoring, skilled troubleshooting, system upgrades, and hybrid cloud migration support. Combining proactive service with rich Avaya expertise, intlx Solutions ensures that both legacy systems and modern cloud-ready platforms operate reliably to minimize downtime and operational risks and optimize the value of your investment.

The company's Contact Center as a Service solutions allow businesses to modernize their customer interactions, whether it is a transition from an on-premise system or a full migration to the cloud. intlx Solutions designs, deploys, and supports tailored contact center environments that provide true omnichannel engagement through voice, chat, SMS, and email. AI-driven routing, real-time analytics, and seamless CRM integrations empower agents to deliver faster, more personalized service from anywhere.

intlx Solutions provides Unified Communications as a Service for internal collaboration, bringing voice, video, messaging, conferencing, and collaboration tools together on one single cloud platform. Whether upgrading PBX systems, migrating to cloud environments, or integrating with platforms such as Microsoft Teams or Avaya, the company delivers secure, high-performance UCaaS solutions with flexible licensing and 24/7 U.S.-based support to help businesses enhance productivity, improve agility, and maintain seamless communication across all teams and channels.

Expert Services

intlx Solutions helps organizations modernize communications and streamline IT operations for better efficiency with a complete suite of professional services. With the increasing phase-out of traditional POTS and Centrex lines, the company offers SIP Trunking to economically upgrade voice infrastructure. These services decrease dependency on legacy telecom systems, lower the cost of communications, enhance reliability by eliminating single points of failure, support on-premise PBX systems and new cloud environments, and meet all FCC requirements.

As a leading Managed Service Provider, intlx Solutions utilizes its proprietary platform, Visualize, based on the ITIL framework, to effectively manage end-to-end IT services. From proactive monitoring and incident response to routine system maintenance, Visualize performs optimally within enterprise voice, cloud infrastructure, and contact center technologies. Coupled with this is a U.S.-based DevOps team that allows for seamless onboarding, minimizing operational disruption and allowing organizations to focus their attention on strategic growth.

intlx Solutions also specializes in the integration of Microsoft Teams, bringing voice, video, and collaboration together into existing business environments. Services include Direct Routing, SIP Trunking, and cloud-based voice connectivity for secure, reliable, and scalable communication. The advanced call features, enterprise-grade uptime, and 24/7 support of the company assure a seamless, efficient, and effective Teams deployment to meet business objectives.

Telecom Security

Intlx Solutions provides advanced telecom security designed to protect the voice and data systems that keep businesses running. Cyber threats increasingly target the underlying telecom networks, and the company helps organizations shore up their defenses through a multi-layer, proactive approach. Their security framework shields against toll fraud, unauthorized access to data, and service disruptions that may lead to operational compromises.

A core part of their strategy is the hardening and configuration of Session Border Controllers to secure the VoIP environments, ensuring that SIP-based attacks and untrusted traffic are blocked at the perimeter. Firewall implementation and network segmentation further segregate the telecom systems and reduce exposure. intlx Solutions also secures SIP trunking environments through encryption and continuous monitoring to find unusual activity early.

The team protects customers from financial loss by deploying call-fraud prevention tools that detect suspicious patterns in real time, and they also guarantee that E911 emergency calling requirements are met. With combined expertise in telecom engineering and cybersecurity, intlx Solutions provides secure cloud telecom environments, ongoing monitoring, risk assessments, and incident response tailored to each client's current infrastructure.

Jim Monopoli - CEO

“intlx Solutions delivers comprehensive technology solutions that power, protect, and connect modern businesses.”

“With intlx Solutions’ Workforce Management (WFM) solutions, empower your business to better manage teams, optimize schedules, and enhance customer service.”