Why Are Enterprises Turning to ePlus for HPE ProLiant Servers Management?

ePlus's enhanced support truly simplifies the complexity of managing HPE ProLiant Servers across enterprise environments.

ePlus inc., a leading IT solutions and services provider, has announced a significant expansion of its managed services portfolio through an extension of its Enhanced Maintenance Support (EMS) program specifically designed for customers operating HPE ProLiant Servers. This new strategic initiative enhances the partnership between ePlus and Hewlett Packard Enterprise, providing enterprise-level support for businesses with multiple vendors and disparate systems. This combined service includes the ability to monitor devices in real time and provide 24/7 support for issue resolution, all delivered by ePlus’s HPE-certified engineers. In addition, customers will be able to see how well their servers are functioning through the ePlus Executive Dashboard, which provides real-time insight into the health of their IT infrastructure, leading to better-informed decisions. Overall, the enhanced offering is a comprehensive solution to one of the greatest challenges facing modern enterprise business operations: managing multiple, complex IT environments while ensuring that they are operating efficiently with minimal downtime.

The ePlus Enhanced Maintenance Support offering includes a single point of contact for all support needs for multi-vendor environments. This means that, instead of managing numerous different technology vendors with multiple contacts, ePlus customers will have access to a single support team capable of supporting their entire Infrastructure Ecosystem. The result is a simplified process for addressing issues, faster issue resolution, and improved customer satisfaction by eliminating the frustrations generally associated with managing diverse IT environments. Brian Falvey, vice president of Worldwide HPE Channel Services, underscored the collaborative nature of this partnership.

The solution provides customers with expedient escalation pathways to HPE technical support engineers when specialized expertise is required, ensuring that complex issues receive appropriate technical attention without unnecessary delays. Additionally, customers gain access to a dedicated customer success resource who serves as a strategic partner in optimizing their HPE infrastructure investments and driving continuous improvement initiatives. The secure multi-tenant monitoring platform offers comprehensive visibility into infrastructure health and availability, leveraging enterprise-grade security protocols to protect sensitive operational data.

Wayne St. Jacques, vice president of Managed Services at ePlus, emphasized the strategic significance of this expansion. "We are excited to further extend our EMS program to include HPE ProLiant Servers. This is a strategic complement to ePlus' existing HPE suite of Managed Services solutions, demonstrating our support for organizations' heterogeneous environments," St. Jacques stated. He highlighted how customers benefit by leveraging single-call, multi-vendor support while managing assets via a holistic executive dashboard with real-time insight for agile decision-making and continuous optimization.

ePlus' partnership with HPE spans more than two decades and encompasses compute, storage, networking, and artificial intelligence solutions. The company currently holds HPE Triple Platinum Plus Partner status and serves as an HPE Juniper Networking Global Elite Plus Partner and HPE Authorized Support and Managed Services Partner. In recognition of excellence, HPE named ePlus its North America Networking Partner of the Year in June 2026, validating the company's commitment to delivering superior customer experiences and innovative solutions in the dynamic technology marketplace.

Business Honor is of the view that ePlus's EMS expansion represents a strategic advancement in multi-vendor managed services and infrastructure optimization capabilities.

FAQs:

Q: What is ePlus Enhanced Maintenance Support (EMS)?

A: Comprehensive managed services program providing 24/7 support and real-time monitoring for HPE ProLiant Servers.

Q: How does single-point-of-contact support benefit customers?

A: Eliminates managing multiple vendors; one team handles all multi-vendor IT infrastructure needs and issues.

Q: What is the ePlus Executive Dashboard?

A: Real-time monitoring platform displaying server health, performance metrics, and IT infrastructure status for informed decision-making.

Q: Does EMS include HPE technical support escalation?

A: Yes, customers receive expedited escalation pathways to HPE engineers for specialized technical expertise when needed.

Q: What certifications and partnerships does ePlus hold with HPE?

A: Triple Platinum Plus Partner status, Juniper Networking Global Elite Plus Partner, and Authorized Support Managed Services Partner designation.