WheelHouse IT is a managed IT services provider formed through the merger of AE Technology Group in New York and 4 Corner IT in South Florida. The two companies had over 15 years of industry experience between them but shared a common view that something was amiss in the traditional managed IT services model. Unlike other managed service providers, WheelHouse IT has a fully internalized Network Operations Center (NOC). This means that all support services are provided directly by WheelHouse IT technicians instead of relying on external help desks or offshore call centers. This allows them to understand each of their clients’ environments and react accordingly when problems happen.

The company also prides itself on its pod-based support model, where dedicated teams are given specific clients to work with. This allows them to get familiar with each of their clients’ organizations, and people. Additionally, WheelHouse IT has achieved SOC 2 Type I compliance. The company takes security very seriously. This is done by implementing high security standards, including annual penetration testing. The company developed its own platform to give clients real-time information on tickets, devices, and security incidents.

Services Offered by WheelHouse IT

Managed IT Services

The company specializes in managed services for businesses that require efficient, secure, and reliable technology systems. It supports businesses to reduce delays, improve security, and maintain efficient operations. It is a Top 100 managed services provider and a Microsoft partner that specializes in proactive support and efficient management of technology systems for businesses.

The services provided by the company include a wide range of technology solutions that can be customized based on the requirements of a business. The services provided by the company include a live help desk for technical support services, network infrastructure services, management services for servers and workstations, disaster recovery services, managed detection response services for cybersecurity, Microsoft 365 services, firewall management services, compliance services, and employee training services.

The biggest advantage that WheelHouse IT offers is its own Network Operation Center (NOC) and a pod-based support model. Instead of relying on an external help desk for support, the company offers a dedicated team that understands the client’s needs. It also offers a portal that allows clients to view tickets, devices, and updates in real-time. With its experience in the industry, WheelHouse IT can help organizations meet compliance requirements such as PCI. The company’s fixed-fee model and support help organizations budget for IT while reducing technology issues.

Co-Managed IT Services

WheelHouse IT offers Co-Managed IT Services to help companies whose IT needs are met by an internal IT staff. This allows companies to use the skills of experienced IT professionals to enhance their current IT staff. This partnership enables companies to benefit from the collective knowledge and resources to better manage their IT operations.

Co-Managed IT Services offered by WheelHouse IT include providing companies with help desk support, ticket automation, network infrastructure management, Microsoft 365 licensing, advanced Microsoft 365 management, and cybersecurity through intrusion detection and response systems. Employees can also benefit from the company’s end-user training programs.

These services enable internal IT teams to deal with their daily technical issues in a more efficient way, reducing the pressure of routine maintenance activities. WheelHouse IT also offers reporting and analytics services that enable businesses to monitor their system performance, security, and resources. Helping them make better decisions regarding their IT services, ensuring that their environment is secure and reliable.

Managed Cloud Services

WheelHouse IT provides Managed Cloud Services to assist businesses in using cloud technology to store information, run applications, and increase flexibility. The cloud services are applicable to public, private, or hybrid clouds. This enables businesses to make a choice that suits their needs best.

With cloud technology, a business can store its applications and files in a secure online environment. This enables the employees to access important information from anywhere, using computers or mobile devices. The employees can collaborate effectively using cloud technology such as file sharing, messaging, and video meetings, among others. The company provides management and monitoring services for the cloud systems, ensuring that they run smoothly. This means that the cloud services provided by the company are not interrupted in any way. The data is also backed up regularly for recovery in case something goes wrong. This ensures that businesses are able to recover their data quickly in case something goes wrong.

The services provided by the company also include clear service level agreements, vendor management, and a fixed price for the services. This ensures that a business is able to budget for the services provided by the company. In addition, the company provides scalable services for the cloud systems. This means that a business can expand the services provided by the company whenever it grows. By using the services, the business will be able to increase productivity while ensuring that the data is safe. In addition, the business is able to ensure that the systems provided by the company remain reliable.

Gani Zebersky | Managing Partner & CEO

"WheelHouse IT delivers managed IT services that enable organizations to operate securely, efficiently, and without constant IT disruption."