TeleCloud has been offering communication solutions for over 40 years, growing from a traditional telecom company to cloud-based communication services. Founded by Michael Finaldi as Tele-Solutions in 1982, the company established a strong reputation in northern New Jersey by specializing in business phone systems. Over time, as technology changed, Tele-Solutions continued to evolve by embracing emerging telephony technologies and rebranded as TeleCloud in 2013. It went ahead and focused on offering fully hosted VoIP and cloud communication services since that time. The company underwent a leadership change in 2014 when Damon, Vincent Finaldi, and Cara Miscia took the leadership; this marked the start of a new wave of growth. By 2021, TeleCloud had transitioned to its core activity fully, which involved scalable, reliable, and user-friendly business cloud communication services. With a strong regional presence and a focus on providing customized solutions, TeleCloud continues to address the emerging needs of businesses in the Northeast and beyond.

Complete Communication Solutions Provided by TeleCloud

Call Center Solution

This cloud-based call center solution allows a business to not only enhance customer service but also streamline operations. It gives a business full visibility into its daily call volumes, both inbound and outbound, to provide valuable insights into their communication patterns. Companies can track specific departments or individual call activity and easily identify trends and manage call traffic. The monitoring and addressing of missed calls in real-time ensure that sales and service departments maintain high customer satisfaction. Advanced analytics enable the staffing of a business based on call patterns and data-driven insights, and cloud-based call center systems provide real-time data to guide employee training and coaching toward continuous improvement. Automatic call recording eliminates communication misunderstandings, promoting both good customer service and accountability. Overall, a cloud-based call center solution empowers businesses to deliver exceptional service while optimizing their internal processes.

Microsoft Teams Voice

TeleCloud's MS Teams integration enhances business collaboration by bringing the calling platform directly into the Teams app, allowing teams to streamline their communication and productivity. Users can make calls with just a couple of clicks, simplifying the process of reaching customers, and this seamless connection allows for better visibility, with customer account data syncing in real time between platforms for a more efficient workflow.

TeleCloud's solution also allows for advanced integrations with CRMs and other key tools to boost team productivity and make every customer interaction more productive. The "click-to-dial" feature enables users to dial from Teams, while advanced reporting features allow for deeper insights into each customer interaction. The ability to automate team workflows and build custom processes helps further improve business efficiency. Moreover, the mobility feature allows team members to make and receive calls directly from any location, at any time of day through the MS Teams app.

Collaboration

TeleCloud is a complete video and voice conferencing solution to support seamless communication and collaboration in today's dynamic work environment. With a rich set of collaboration tools, businesses can use HD video and audio, meeting room functionality, recording capabilities, scheduling integrations, instant messaging, and unlimited file sharing for enhanced teamwork.

The solution is built to be compatible with major video and voice conferencing platforms, such as Google Chrome, Zoom, Microsoft Teams, Google Meet, and more, so users can be flexible with what systems they use.

In addition to this, TeleCloud has the full capability of webinar hosting and management, making it possible for businesses to present professionally to up to 200 participants. The businesses can execute flawless webinars and virtual events with log-in and audio/voice recording pre-registration features. Connecting to employees, customers, or partners, TeleCloud's conferencing technology allows businesses to reach from anywhere, at any time, using any platform.

SIP Trunks

TeleCloud's SIP trunking solution bridges on-premise telecom needs with cloud-based capabilities, allowing businesses to modernize their phone systems in a seamless and cost-effective manner. Businesses can reduce their monthly telecom costs while maintaining high call quality through internet load balancing by streamlining and consolidating telecom carrier lines.

The solution ensures business continuity through automatic failover functionality. All voice calls are seamlessly transferred in the case of a location outage; there is no downtime, and call quality is not lost. TeleCloud provides cloud-based backup systems to ensure that operations continue during temporary disruptions.

For businesses with multiple sites or systems that may not necessarily connect, SIP trunking is the compatibility needed for making previously incompatible setups connect. TeleCloud SIP trunking solution is a reliable, cost-efficient way for businesses to adopt the cloud technology while keeping existing infrastructures intact.

Damon Finaldi - President

“At TeleCloud, we’re on a mission to make communication seamless, scalable, and worry-free so you can focus on growing your business without interruptions.”