“Speed Commerce fulfills the brand promise our clients make to their customers every day.”

Speed Commerce is a fully integrated provider of scalable customer experience solutions designed specifically for eCommerce retailers and manufacturers. The company focuses on providing end-to-end services to help businesses improve their operational efficiency and enhance customer satisfaction. Its core offerings include 24/7/365 eCommerce customer service, order fulfillment, and warehousing designed to meet the dynamic needs of modern eCommerce environments. Speed Commerce focuses on the specific needs of its clients, helping brands optimize their supply chain processes, integrate advanced technologies, and improve overall performance. It positions itself as a partner for businesses looking to streamline operations, making it an integral player in helping eCommerce companies meet the challenges of an ever-evolving market. Speed Commerce, through its solutions, enables businesses to operate effectively while ensuring seamless customer experience.

Speed Commerce: Empowering eCommerce with Expert Services

Ecommerce Customer Service

Speed Commerce is a comprehensive suite of eCommerce customer service solutions designed to heighten the customer experience in addition to driving business growth. By locating their premier call centers in America's heartland and the Philippines, the company specializes in delivering expert inbound and outbound support that fosters customer loyalty. Services include 24/7/365 customer support across multiple channels for seamless interaction between clients and their customers.

The company's customer service capabilities evolve with technology in response to the dynamic needs of eCommerce businesses. Speed Commerce provides a wide array of services such as order processing, live chat support, email inquiries, and social media reputation management. Other specialized services they offer include upselling, cross-selling, outbound marketing campaigns, appointment setting, and customer win-back strategies.

Speed Commerce's dedicated representatives and team of professionals ensure maximum uptime and compliance with industry standards, delivering consistent and high-quality service. In outsourcing eCommerce customer service with Speed Commerce, businesses can redirect their focus to their core competencies and reap the advantages of improved customer satisfaction and a better return on investment. The company offers an approach centered on customers, helping clients to develop outstanding customer experiences that drive sales and create enduring relationships.

Ecommerce Fulfillment

Speed Commerce offers a wide range of fulfillment services that are designed to streamline operations and enhance the customer experience. With over 40 years of experience in the industry, the company blends traditional fulfillment processes with high-touch, personalized services. Speed Commerce provides product personalization, complex kitting, inventory management, logistics, and pick-pack-ship services to meet the needs of eCommerce businesses.

The company's process for fulfilling involves proper receipt, checking, and storing of goods accurately to be in a state ready for order fulfillment. They have a commitment to ensuring the order is properly assembled, securely packed, and shipped on time. With the warehouse layout optimized, they ensure to enhance personalization workflows and kitting efficiencies while increasing the speed and accuracy of the outcomes.

The inventory management system at Speed Commerce ensures that products are stocked correctly and there is neither overstocking nor shortages. Their system, based on custom barcoding and detailed reporting, ensures inventory accuracy. The company also uses its shipping volume to negotiate discounts with carriers, thus giving clients competitive rates for distribution.

Their services also incorporate returns management, long-term storage, and managed services to accommodate all aspects of eCommerce fulfillment. Whether it's reverse logistics or flexible storage options, Speed Commerce supports businesses to meet their operational goals with accuracy and efficiency. Focusing on speed, the company ensures time-bound deliveries while striving for a 100 percent accuracy rate on all services provided.

Custom Services

Speed Commerce offers diverse, tailored services for eCommerce businesses to thrive. Its product personalization capabilities include embossing, embroidery, engraving, and more. It enables businesses to offer customized products that will help enhance customer satisfaction. In the case of kit sales, Speed Commerce can be of assistance through complex kitting and assembly services, thereby creating new SKUs and packaging the products to specifications.

In addition, the company specializes in custom packaging to provide memorable unboxing experiences that help reinforce brand identity. It also offers inserts and handwritten notes for a personal touch. Speed Commerce provides gift-wrapping services for special occasions, which can further enhance the customer experience.

Speed Commerce supports reverse logistics through product reviving services such as steam pressing and hygienic cleaning; thus, ensuring returns are managed professionally. They handle payment processing and fraud management, too, for the elimination of complexities arising from transactions. Supply management, prescription verification, and disposition analysis with depth to track customer service trends to ensure that eCommerce businesses operate flawlessly.

Cary Samourkachian - President & CEO

“Speed Commerce is an end-to-end provider of scalable customer experience solutions for ecommerce retailers and manufacturers. We grow our clients' businesses by providing winning customer experience strategies such as 24/7/365 ecommerce customer service, order fulfillment, and warehousing.”