RelateCare is an innovative health care technology company that was created as a result of a joint venture between the Cleveland Clinic and Rigneydolphin. The company's mission is to help hospitals and other health care organizations provide improved access for their patients and to improve their appointment scheduling process, while providing support for telehealth services, increasing availability of patient revenue, as well as strengthening the revenue process.

RelateCare offers 24/7 contact center services for clinical support, care coordination, and consulting services. The company employs a team of highly educated nurses and other health care professionals who partner with hospital staff to help patients prepare for their appointments and follow up after their appointments. They also provide technical assistance to hospitals in preparing and updating electronic medical records, as well as communicating with patients, allowing hospitals to focus on providing direct patient care.

In 2019, RelateCare received $10 million in funding from MML Capital Partners Ireland to grow its business and expand into North America. RelateCare currently has over 1,000 employees across four locations. With core values of empathy, collaboration, innovation, integrity, and excellence, RelateCare works to provide secure and patient focused services connecting people to the right care at the right time.

Services Offered by RelateCare

Patient Access and Revenue Cycle

RelateCare is a company that provides healthcare organizations in both the USA and Ireland with patient access and revenue cycle solutions. Their contact centres operate 24/7 and assist with things like moving from appointment scheduling to patient inquiries, referrals, and prior authorizations, all helping to extend the operational capabilities of hospitals using multiple communication methods, including phone, chat, email, and digital platforms, while ensuring that patient data remains protected and compliant under HIPAA law.

In addition to its patient access and billing solutions, it delivers clinical support and patient engagement solutions such as outreach for wellness visits, closing care gaps, MyChart assistance and administrative back-office support. With a team of clinical nurses and other healthcare professionals, the company is able to ease workflow processes, reduce administrative burdens and increase operational efficiency for in-house personnel. With in-depth understanding of healthcare operations and experience in the use of technology systems like Epic, RelateCare delivers personalized and secure solutions that improve patient experiences, optimize hospital operations, and increase access to care.

Coordinated Clinical Services

RelateCare provides coordinated clinical services so that hospitals can provide their patients with the highest level of service possible. Their clinical staff works with hospital teams to coordinate care, manage chronic disease, nurse-triage calls, provide medication assistance, and develop and implement wellness programs. Its care-coordination services help patients with chronic illnesses prepare for procedures and recover after being discharged from a hospital. Reducing the need for readmissions and improving patient satisfaction. RelateCare's nurse-triage services are available 24/7 and provide evidence-based guidance to patients and their families at the time of need so that patients receive the most appropriate care and healthcare providers spend less time on administrative tasks.

RelateCare provides a variety of additional clinical services, including clinical messaging, medication refill management, virtual ambulatory support, and hospital transfer coordination. RelateCare also offers wellness and prevention programs that provide education, early identification and management and prevention of chronic conditions.

RelateCare uses clinical consulting skills and program design to assist healthcare organizations with the overhaul of existing processes, increasing efficiency, and providing a more patient-centered experience. RelateCare's combination of clinical skill with technology allows healthcare organizations to provide safe, efficient and personalized support so that healthcare providers can focus on providing hands on care to their patients.

Healthcare Consulting

RelateCare provides consulting services to improve an organization's access to health care, contact centers, and revenue cycle performance. It works with hospitals and health systems to help them design efficient, patient-centered workflows and modernize their access operations through the use of technology and best practices.

In its Future State Design program, they evaluate a healthcare organization's current contact center operations and develop multi-channel solutions that help improve the way patients communicate with the contact center and how easily they can gain access to services. RelateCare’s Access & Scheduling Optimization service focuses on the workflow of appointment scheduling, capacity planning, and scheduling protocols, ensuring that patients have a seamless experience while maintaining operational efficiency for the organization. The Revenue Cycle Optimization services help organizations streamline their financial processes, reduce delays, and improve their overall performance.

It also provides workforce optimization and workforce planning services. With the forecasting tools, real-time monitoring, and performance dashboards, it helps organizations ensure that their facilities have the right number of staff, with the right skills available when they need them. This results in increased productivity and reduced costs.

Through the combination of process evaluation and improvement, the use of technology, and strategic guidance, it helps healthcare organizations develop "best-in-class" access centers. RelateCare’s consulting services improve patient experiences, support staff, and establish sustainable, efficient, and patient-centered operations for the future.

Conor O’Byrne | CEO

RelateCare's CEO, Conor O'Byrne, has extensive experience in leading the growth and innovation in access to healthcare. His expertise spans more than 20 years and equips him as an Executive MBA graduate who has successfully guided RelateCare from its Irish roots into a global partner of leading healthcare systems. Additionally, he participates in both Enterprise Ireland's Connected Health Steering Committee and the ARCH Board.

"RelateCare brings over a decade of expertise in delivering high-end patient access and front-end revenue cycle services. Its teams operate as a virtual extension of partners’ in-house operations, ensuring exceptional service and efficiency."