My Mountain Mover has built its business around the need for healthcare organizations to manage administrative work without taking attention away from patients. Founded in 2020, the company provides healthcare-trained virtual assistants for practices, hospitals, health systems, universities, and other care environments. It now reports more than 1,000 practices served across over 50 specialties and more than 1,700 pre-trained virtual assistants.

The company’s model combines talent sourcing with specialty alignment, healthcare training, onboarding, account management, and technology-enabled matching. Its website states that its virtual assistants are trained in leading electronic health record systems and can support functions including reception, administration, medical scribing, billing, dental reception, dental billing, and healthcare education. My Mountain Mover also says its hiring process can provide a healthcare virtual assistant within 7–14 days, while its instant matching technology is designed to accelerate candidate selection.

Under CEO Amanda Ketcham, My Mountain Mover has continued developing a healthcare-focused staffing model that connects U.S. organizations with virtual assistants based in the Philippines. Ketcham helped start the company at age 22 and has since overseen its growth while emphasizing training, employee support, and technology. The company’s focus extends beyond filling administrative roles, with its model designed to integrate virtual support into existing healthcare workflows while maintaining HIPAA-related safeguards and ongoing client support.

My Mountain Mover’s Healthcare Support Solutions

Medical & Dental Clinic Practices

My Mountain Mover serves private and group medical practices across a range of specialties, providing virtual support for front- and back-office functions. Its healthcare virtual assistants can work as receptionists, administrative assistants, medical scribes, and medical billing specialists. The company also supports dental clinics and practices with dedicated dental reception and billing roles.

The model is built around specialty alignment rather than a general administrative staffing approach. Virtual assistants are pre-trained for healthcare workflows and experienced with leading EHR systems. My Mountain Mover also provides onboarding and account management after placement, extending its involvement beyond recruitment.

Allied Health Practices

Allied health represents another segment within My Mountain Mover’s healthcare support model. The company works with therapy, rehabilitation, and diagnostic providers whose services complement broader healthcare teams.

This approach allows administrative responsibilities to be handled remotely while clinical teams remain focused on their core work. The company’s broader role portfolio includes administrative support, reception, billing, and documentation functions that can be adapted to different healthcare environments.

Veterinary Practices

My Mountain Mover also extends its virtual staffing model to veterinary practices, assisting clinics and hospitals that care for animals and work with pet owners.

The inclusion of veterinary organizations expands its healthcare market while retaining its focus on administrative support. Its model is structured around identifying staffing requirements, matching candidates, providing onboarding, and maintaining account support after placement.

Hospitals & Health Systems

For hospitals and health systems, administrative complexity increases as departments, providers, and patient workflows become more interconnected. My Mountain Mover provides virtual administrative assistants, receptionists, medical scribes, and medical billers to support these environments. Its hospital offering also includes HIPAA compliance, a signed Business Associate Agreement, EHR familiarity, onboarding, and ongoing account management.

The company also serves behavioral health providers, supporting organizations focused on mental health and emotional well-being. Across both segments, the model is designed to supplement existing teams rather than replace clinical responsibilities.

Universities & Training Hospitals

Academic healthcare organizations manage patient care alongside education, training, documentation, and administrative coordination. My Mountain Mover supports universities and training hospitals with virtual administrative assistants, receptionists, medical scribes, and medical billers.

The company says its assistants can support academic programs, patient communication, encounter documentation, insurance verification, claims, payments, and reimbursement tracking. Its EHR experience and guided onboarding are intended to help virtual staff integrate into established workflows.

My Mountain Mover has developed a healthcare-specific virtual staffing model that spans practices, hospitals, academic institutions, behavioral health providers, and veterinary organizations. Its scale, specialty-focused talent pool, EHR experience, matching technology, and ongoing account support form the foundation of its operating model. Under Amanda Ketcham’s leadership, the company’s ongoing challenge is to maintain service consistency as its client base and healthcare coverage expands. The opportunity lies in combining operational efficiency with the human support healthcare organizations continue to require.

Amanda Ketcham, CEO

Amanda Ketcham is the CEO of My Mountain Mover, which she helped launch in 2020. A business management graduate from the University of California, Santa Cruz, she leads the company’s growth with a focus on healthcare staffing, technology, and people development. Her leadership has supported the expansion of My Mountain Mover’s virtual healthcare staffing model and technology-enabled talent matching.

“It was so important to me that from the moment you begin to have a conversation with our staff, you could sense the passion, the culture of our community, and the level of care we provide.”