Concord Technologies is changing the way organizations handle documents and data, allowing them to work more effectively and with greater intelligence while improving both business and patient results. Concord was founded as a tiny local startup and has since grown to become an established expert in secure document sharing, supporting some of the world's largest healthcare businesses. The company focuses on maintaining information that is secure, reliable, and accessible, processing millions of documents each day and transforming unorganized information into facts that help with making choices.

Concord's skills have grown slowly over time. It improved its professional fax platform in 2005 and introduced AI-powered features for better document management and data collecting. Concord established intake and referral processing to improve clinical procedures and provide patients with quicker access to care. By 2023, the company had processed more than three billion pages of protected health information every year. Concord's position was strengthened further by its purchase of Biscom in 2024, which added Enterprise Fax, Secure File Transfer, and AI-powered document automation to its services.

With solutions like Concord Connect Straight-Through Processing, the company supports healthcare organizations in reducing administrative responsibilities, increasing staff productivity, and cutting expenses while solving the issues of managing documents and data in today's rapidly changing industry.

Solutions Offered by Concord

Hospitals and Health Systems

Concord Connect is a cloud-based platform that allows hospitals and major healthcare organizations in order to simplify document intensive workflows, reduce administrative work, and improve overall productivity. With staffing problems in the healthcare industry, manual tasks like sorting, routing, and collecting data from documents delay the team tasks and increase the chance of errors. Concord Connect solves these issues by simplifying the input and processing of important documents like appointments, approvals, lab results, and forms for insurance, all while fully communicating with existing clinical workflows and EHR systems.

The platform accepts documents from a number of sources, like fax, email, scanned files, and, shortly, Direct Secure Messaging (DSM), and processes them quickly. Concord Connect uses healthcare-certified AI, OCR, and machine learning to extract patient data, identify document types, and route them to the correct department or workflow.

Concord Connect is developed to fulfill the legal needs like HIPAA, HITRUST, and SOC 2 Type II, suitable for hospitals that handle high volumes. Its cloud-based fax and document exchange solutions reduce the need for outdated fax servers while offering secure transfer, audit trails, and trustworthy performance. Concord Connect's analytics, automated routing, and connection options, like APIs and HL7/FHIR provide healthcare businesses with greater control, fewer errors, and an improved way to manage important data.

Referral and Intake

Concord Care Intake™ improves the patient intake and referral process, allowing healthcare organizations to make faster and better choices. As each referral suggests a patient who needs immediate care, the platform ensures that every stage in the care pathway finishes quickly and accurately.

The technology collects referrals from different sources like fax, email, call centers, and more into a single and straightforward interface. Reducing the need to switch systems, allowing teams to process referrals more quickly and with fewer errors. Staff can examine, organize, and prioritize referrals if the intake process is standardized. Standard collaboration features help to increase communication, reduce workflow errors and prevent care gaps. Concord Care Intake™ supports both local and remote team members, allowing businesses to manage staffing challenges and use talented individuals wherever they are located.

Continuous tracking allows teams to watch referral progress and quickly identify issues. The platform also provides useful statistics, allowing businesses to learn about referral trends, successful referral partners, and the reasons for rejected or lost referrals. These understandings contribute to better decision-making and operational growth. Concord Care Intake™ easily fits into existing workflows, resulting in a more productive, coordinated, and patient-focused intake experience.

Financial Services

Concord Technologies offers a secure and smart way for financial institutions to improve their document management processes. Although fax is still commonly used in banking for regulatory filings, high-value transactions, and partner communication, Concord transforms it into a successful automation tool. The platform uses artificial intelligence-based classification and extraction to convert unstructured files into structured, accessible data. Concord is designed for serious regulatory environments and supports financial institutions in fulfilling GDPR, GLBA, SOX, FINRA, and SEC compliance needs.

This simplifies examination and record retention standards with certifications like SOC 2 Type II, HITRUST, and PCI DSS (self-attested), as well as audit logs and recorded data. Concord helps financial institutions automate tasks like document sorting, collecting customer and transaction data, directing information to internal systems, and delivering structured data to platforms through APIs or webhooks. It works perfectly with Salesforce, SharePoint, and NetSuite in order to support digital workflows.

Chris Moore | Founder and Chairman of the Board

Concord Technologies' Founder and Chairman of the Board, Chris Moore, founded the company in 1996 with a focus on innovation, interest, and kindness. Moore’s leadership allowed Concord to expand and work with large healthcare groups. Chris, a 2019 EY Entrepreneur of the Year winner, additionally opened Old Stove Brewery and is leading the reconstruction of his hometown's Vicksburg Mill.

“Concord Connect is a cloud-based platform that allows hospitals and major healthcare organizations in order to simplify document intensive workflows, reduce administrative work, and improve overall productivity.”